From giant LED screens in stadiums to complex projection and sound systems in corporate events, the audiovisual world is deeply dependent on technology. But what often goes unnoticed is what happens behind the scenes: technical support and repair services.

Beyond the sale: a long-term commitment

The acquisition of audiovisual technology does not end with the delivery of the equipment. In fact, that is where it begins an ongoing relationship between customer and supplier. "After-sales service is important, since electronics has no word," says David Ramos, CEO of Meitec LED Mexico, a company with one of the largest service centers in the country, located in CDMX.

Ramos explains that, although it is possible to minimize problems by using quality electronic components, "problems in LED screens of any brand will always exist," and therefore it is essential to have laboratories, trained technicians and various channels of care: on-site, remote, with active monitoring or through maintenance contracts.

Sophisticated equipment requires specialized attention

Today's audiovisual systems are increasingly complex. A malfunction can compromise an entire event. Ramos details that the most common problems in LED screens include "dead LEDs, damaged integrated circuits, power supplies and defective receiver cards", in addition to damage from shocks. Although there are differences between event equipment and fixed installation, both require specialized technical attention.

Meitec's CEO also points out that maintenance in this type of technology "is corrective, unfortunately not preventive". Even when dusting or protecting the modules, efficiency depends largely on the quality of the electronic components used from the start.

Original spare parts and qualified workmanship: a priority

Having certified technicians and original components is no longer an added value, but a necessity. "In the market there is a great diversity of qualities. Knowing which electronic components are of good quality makes the difference," says Ramos. Thanks to the professionalization of technical talent in Mexico, Meitec LED achieves remarkable levels of efficiency: "Our engineers repair up to 200 LEDs a day in indoor displays and 150 in outdoor displays."

The company is not only committed to quality, but also to proximity: "We are growing to have a presence in the main cities of the country," says Ramos.

Response time: a critical factor for continuity

A live event cannot wait days for a repair. Technical responsiveness can make the difference between the success or failure of an installation. "Our infrastructure allows us to resolve issues that arise quickly, and that translates into loyalty from our customers," says the CEO.

As he explains, Meitec benefits from a business model in which repurchase is key: "We sell in two ways: vertically, with new customers, and horizontally, increasingly serving those who have already bought from us. The latter is what gives us the volume".

Evolving expectations: what customers are asking for today

Technical support has evolved. What was once an emergency resource is now a competitive differentiator. For Ramos, there are two fundamental pillars that define a good after-sales service: "First, a service center with high capacity and efficiency. Second, high quality screens. If you don't have the latter, no technical support will be enough to cover all the problems".

It also stresses the importance of providing service both within and outside the warranty period, thus building relationships based on trust and consistency.

Repair, not replace: a responsible decision

In an environment where sustainability is gaining prominence, repair becomes a strategic alternative to replacement. Replacing modules, updating firmware or correcting specific faults can extend the useful life of the equipment and reduce the environmental impact, in addition to representing significant economic savings.

Investing in a quality team also means making sure that if something goes wrong, there will be someone to fix it quickly and knowledgeably. As David Ramos sums it up well: "Consistency in quality and problem solving is what allows us to move forward. And that starts with good technical service".

Because in the end, the success of any audiovisual project is not only measured by what is seen and heard... but by everything that works behind it to make it possible.

Want to learn more about Meitec LED Mexico, its equipment and services? The company will be present at InfoComm Latin America, at booth # 67.

Register today and come visit them!