Speakers

Bilingual IT manager with more than 20 years of experience leading end-user support, infrastructure operations, and technology services for executives in corporate environments. Recognized for providing ongoing support to senior executives during critical events and for driving SLA-compliant service delivery.

At Citibanamex, I manage IT/AV operations nationwide in more than 500 video-equipped rooms and lead a team that provides support for more than 300 executive events each year. I serve as the escalation point in ServiceNow, ensuring that incidents are prioritized and resolved quickly, and I have trained more than 4,000 employees on collaboration platforms, including Zoom, Webex, and Microsoft Teams.

My leadership style is hands-on and combines in-depth technical knowledge with team mentoring, vendor management, and ITIL-aligned processes. I thrive in fast-paced environments where reliability, system availability, and user experience are critical.